My Finance Account

Help that's just a call away...

Our dedicated Customer Service Centre is here for you, ready to answer any questions you might have about your account and to help you update your account details.

Just give us a call on 137 800, 8.30am to 6.00pm (EST) Monday to Friday and we'll assist you with:

  • Setting up Direct Debits or changing your existing arrangements
  • Changing your address or contact details
  • Account balance enquiries
  • Payout quotes
  • Changes in your financial circumstances

Simplify your finance payments

To help simplify your account payment we offer a range of different finance payment options.

Automatic Direct Debit payments from your bank account

Setting up a Direct Debit facility is the easiest option; your regular payments are automatically deducted from your nominated bank account, so you don’t have to remember when to make them. You can even choose to have your payment deducted monthly, fortnightly or weekly. We recommend the automatic Direct Debit option as the most simple and convenient way to make your payments - no payment method fee applies for Direct Debits.

Use the convenience of BPAY

You can also make payments directly from your cheque or savings account by using your financial institution’s telephone or internet banking service. Simply enter the BPAY Biller code 96826 and your Reference Number. Please note that a payment method fee will apply for BPAY and this will need to be included with your payment.

In person, by phone or online with Postbillpay ®

You can make repayments in person at any Australia Post outlet. If you are not paying by Direct Debit you will be issued with an Account Payment Card. Simply present your card - which contains your Postbillpay ® barcode - and pay with cash, cheque or EFTPOS. Postbillpay ® is also available via phone on 13 18 16 or go to All the details you will require to make a payment can be found on your Account Payment Card. Please note that a payment method fee will apply when paying through Postbillpay ® and this will need to be included with your payment.

To set up one of these payment methods or for more information regarding making your payments, simply contact the PowerTorque Finance Customer Service Centre on 137 800.