As a Finance Gap customer, your policy helps cover any outstanding loan balance following a total loss such as accident or theft, up to the level of cover you have chosen. Your policy includes cover for insurance, registration and car hire cover.

How can we help you? 
  • Want to claim on an existing policy 
  • Want to make an adjustment on an existing policy 
  • Have an enquiry about your existing policy
  • I do not have an existing policy: Powertorque Insurance no longer offers this product to new customers, however we are always here for you if you need help so please call us on 1300 960 350 to talk to a customer service representative.

If you would like to understand the full details of your Finance Gap Insurance policy with Powertorque Finance, please refer to the Product Disclosure Statement (PDS) and Supplementary Product Disclosure Statement (SPDS).

Important documents

Get to know your Finance Gap Insurance better.

Finance Gap Insurance Product Disclosure Statement

774 KB

Supplementary Disclosure Statement (SPDS)

This SPDS, dated 28 January 2021, updates and should be read in conjunction with the Finance GAP Insurance PDS and any other applicable SPDS we may have given you, for new policies commencing on or after 25 March 2021.

70 KB

Supplementary Product Disclosure Statement

This SPDS, dated 1 May 2019, updates and should be read in conjunction with the Finance Gap Insurance PDS and any other applicable SPDS we may have given you.

555 KB

Financial Services Guide | PowerTorque Finance Australia

39 KB

PowerTorque Insurance Product Governance Policy

PowerTorque Insurance is committed to providing our customers with products that are suitable for their needs and meet their expectations.  This policy outlines how we respond to customer needs and expectations in our approach to the design, distribution and regular review of our products.

67 KB

PowerTorque Insurance Complaints Guide

Effective from 1 July 2021, please refer to this guide for information about how PowerTorque Insurance will handle any complaint that you may have.

61 KB

Family and Domestic Violence Policy

PowerTorque Insurance recognises that Family and Domestic Violence is a serious issue that may be affecting our customers and we are strongly committed to supporting them. This policy sets out how we will support those affected by Family and Domestic Violence.

89 KB

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Insurance contact details


Claims or existing policy information: 1300 906 350
Mon-Fri 8:30am to 7:00pm AEST
Sat 9:00am to 4:00pm AEST


PowerTorque Insurance,

PO Box 7212,

Melbourne VIC 3004


Terms and conditions apply. This advice is general in nature and does not take into account your objectives, financial situation or needs. Before making a decision to purchase any of the insurance products you should consider the appropriateness of the advice taking into account your own objectives, financial situation and needs and refer to the current PDS and Target Market Determination for the relevant product available from participating Dealers, via our website at or by calling 137 200. Toyota Insurance purchased in a dealership or via the Toyota Insurance National Customer Solutions Centre is facilitated by Toyota Finance Australia Limited ABN 48 002 435 181, AFSL and Australian Credit Licence 392536 as agent for, and on behalf of, the insurer. The insurer of Toyota Insurance is Aioi Nissay Dowa Insurance Company Australia Pty Ltd ABN 11 132 524 282, AFSL 443540 (Adica). If Toyota Insurance is purchased online, the issuer and insurer is Adica. Our warranty insurance policies do not change or take away your rights under the Australian Consumer Law. Your right to claim under our warranty insurance policies for the benefits covered is in addition to other rights and remedies you have under the law in relation to your vehicle. However, you can choose to make a claim under any of our warranty insurance policies even if you have rights under the law.

The information provided on this website by Toyota Finance Australia Limited ABN 48 002 435 181, AFSL and Australian Credit Licence 392536 is of a general nature and for information only. Nothing on this website constitutes or should be considered to constitute legal, taxation or financial advice. Before making a decision about any of the products and services featured on this website, you should consult with your own independent legal, taxation and financial advisors, who can advise you about your personal circumstances.